Help/Inquiries
- Frequently Asked Questions
- Registration
- Registering a Child or Without a Smartphone
- Payment Methods
- About Plus member ID
- Logging In
- Changing Your Registration Information
- Features
- Subscription Tickets
- Chat Rooms
- App / Changing Devices
- Transferring Your Data
- Content
- Cancelling Your Membership
- bubble LIVE
- Pausing or Ending Service
- Other
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Q.
What is bubble for JAPAN?
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Q.
How do I register?
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Q.
Can I register on a device other than a smartphone?
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Q.
Can I use the service on a device other than a smartphone?
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Q.
Can I register even if I live overseas (outside of Japan)?
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Q.
Are there any email addresses that I cannot use for registration?
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Q.
When will I start receiving messages after I make a payment?
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Q.
I haven't received the email with my confirmation number.
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Q.
Does my membership have an expiration date?
Registering a Child or Without a Smartphone
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Q.
What payment methods are there?
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Q.
What is the price of the subscription ticket?
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Q.
How does the payment system work?
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Q.
What are the billing and renewal dates?
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Q.
Do I have to arrange to pay each month?
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Q.
Which credit cards can I use?
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Q.
Can I use a debit card or LINE Pay?
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Q.
Is it possible to pay in convenience stores or with cash?
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Q.
I encountered an error when paying by credit card.
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Q.
I want to pay with direct carrier billing, but I can't select that option.
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Q.
Can I check or change my registered credit card information?
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Q.
What is the price of subscription tickets for FC members?
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Q.
I am a Fanclub member but I cannot purchase at the FC member price.
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Q.
I have resigned from the Fanclub. Until when does the FC member price apply?
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Q.
Are there any differences in the services provided based on the payment method?
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Q.
How will the charges appear on my credit card statement?
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Q.
I completed my payment, but I want to cancel.
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Q.
[Web Payment] There are duplicate payments every month.
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Q.
How do I check my current payment status?
Changing Your Registration Information
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Q.
I want to change the birthday registered in the app.
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Q.
I want to change the gender registered in the app.
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Q.
I want to change the nickname registered in the app.
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Q.
Can I change my profile in the app?
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Q.
Can I change my registered email address?
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Q.
I am getting the message "This email address is already being used for a Plus member ID." How can I change my address?
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Q.
Can I change the notification sound?
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Q.
I would like to change the display language in the app.
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Q.
How do I configure chat room notifications?
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Q.
Can I search for artists?
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Q.
【iPhone】I'm not receiving chat room notifications.
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Q.
【Android】I'm not receiving chat room notifications.
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Q.
Can I set a passcode for when the app is launched?
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Q.
How do I set a "favorite" chat room?
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Q.
Can I change the font size in chat rooms?
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Q.
What is "OUR BOX"?
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Q.
How do I save messages to "OUR BOX"?
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Q.
How many messages can be saved in "OUR BOX"?
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Q.
Please tell me about the validity period of the ticket.
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Q.
Can I change the subscription member?
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Q.
Can I add more tickets?
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Q.
Is there a limit to the number of tickets I can purchase?
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Q.
Where can I check the tickets I’m subscribed to?
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Q.
What does "restore" in purchase information mean?
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Q.
Can subscription tickets be transferred?
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Q.
Can I set different nicknames for different artists?
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Q.
How do I count the number of displayed artists subscription days?
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Q.
Can I have a 1:1 chat with an artist?
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Q.
What is a quote reply?
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Q.
Can I create group chat rooms?
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Q.
I am unable to send replies to artists.
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Q.
How do I send replies? What should I be aware of when doing so?
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Q.
Is there a character limit for replies?
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Q.
Can artists view replies?
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Q.
Can I retract my reply?
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Q.
I am unable to receive messages.
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Q.
Can I translate messages sent by artists?
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Q.
I am unable to view messages and videos sent by artists.
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Q.
Can I view messages sent by artists before I purchased my ticket?
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Q.
Can messages be re-sent?
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Q.
Can received messages be restored?
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Q.
Can I delete messages I've received?
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Q.
Can chat rooms be deleted?
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Q.
When will my changed nickname be updated?
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Q.
How can I participate in votes?
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Q.
Can I check the results of votes?
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Q.
[iPhone] I get an error and can't start the app.
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Q.
[Android] I get an error and can't start the app.
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Q.
Can I transfer my subscription to a different Plus member ID?
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Q.
Do I need to take any steps if I change devices? (For credit card users)
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Q.
Do I need to do anything if I switch to a new device? (For those using direct carrier billing and keeping the same mobile carrier)
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Q.
Do I need to do anything if I change my device? (Using carrier billing/changing carriers)
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Q.
Do I need to do anything if I change my device? (Using app store billing)
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Q.
Will uninstalling the app reset my subscription days?
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Q.
Can I still access my old chat rooms after my ticket expires?
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Q.
Will my subscription days reset when my ticket expires?
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Q.
If I delete a chat room, will I still be able to see my chat history?
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Q.
If I cancel my membership, will I still be able to access my chat history?
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Q.
I withdrew from the service, but if I pay again, can I keep my subscription days?
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Q.
What are the recommended operating environments?
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Q.
[iPhone] I can't hear a voice message from an artist.
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Q.
[Android] I can't hear a voice message from an artist.
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Q.
Can I save content (photos, videos, audio) sent by artists?
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Q.
How can I view all the content (photos, videos, audio) submitted by an artist in one place?
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Q.
Where can I view content (photos, videos, audio) saved from the app?
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Q.
Can I save the artist's profile image and background photo?
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Q.
Can I share/distribute messages and images?
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Q.
Is it ok to edit messages or images myself?
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Q.
I accidentally took a screenshot.
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Q.
Please tell me about copyright.
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Q.
I saw something that violates the terms of service. Can I report it?
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Q.
Please tell me about canceling a subscription ticket.
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Q.
Will I get a prorated refund if I cancel my subscription midway?
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Q.
I canceled my ticket, but I am still being charged.
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Q.
I canceled my ticket but still received a message.
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Q.
My ticket has expired, but I am still receiving messages.
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Q.
I received a message after my ticket expired.
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Q.
My subscription expired even though I did not cancel it.
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Q.
I received a notification about automatic cancellation. What should I do?
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Q.
Please tell me about withdrawing from the service.
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Q.
What is bubble LIVE?
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Q.
How many devices can I watch on simultaneously with one account (ID)?
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Q.
Can I watch bubble LIVE without buying a ticket?
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Q.
Can I see which artists are currently doing a bubble LIVE?
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Q.
Can I have a 1:1 conversation with an artist?
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Q.
Can I use the Picture-in-Picture (PIP) feature while watching?
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Q.
I'm not receiving bubble LIVE notifications.
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Q.
I don't see the incoming call screen.
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Q.
Can you tell me about the comment feature?
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Q.
Can I choose a different nickname to use during bubble LIVE streams?
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Q.
Does bubble LIVE have a save feature?
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Q.
I can't play the stream.
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Q.
【iPhone】I can't hear any sound.
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Q.
【Android】I can't hear any sound.
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Q.
Are there subtitles?
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Q.
Can I adjust the video quality?
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Q.
I saw a harmful comment. Can I report it?
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Q.
If an artist to whom I’ve subscribed suspends their services, what happens to my subscription ticket?
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Q.
If an artist to whom I’ve subscribed suspends their services, what happens to the chat room?
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Q.
If an artist to whom I’ve subscribed suspends their services, what happens in terms of the number of days subscribed?
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Q.
If an artist to whom I’ve subscribed terminates their services, what happens to my subscription ticket?
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Q.
If an artist to whom I’ve subscribed terminates their services, what happens to the chat room?