Frequently Asked Questions

Can I still access my old chat rooms after my ticket expires?

If you log in and pay with the same account (Plus member ID/email address) after your ticket expires, any message received or replies sent before the ticket expired will be restored.

How to restore messages:
Tap the “:” button in the relevant artist's chat room. > Click the settings button in the lower right corner. > Go to Chat Room Settings and select “Load Chat History.”

＜Note＞
- If you have canceled your subscription, you will not be able to recover your account, even if you log in or pay with the same account.
- Note that any messages the artist sent after your ticket expired cannot be resent.

Other【 Frequently Asked Questions 】Questions

• Q.
  I am a Fanclub member but I cannot purchase at the FC member price.
• Q.
  Where can I check the tickets I’m subscribed to?
• Q.
  Can I transfer my subscription to a different Plus member ID?
• Q.
  Will my subscription days reset when my ticket expires?

Back