Personal Information Protection Policy
Dear U plus, Inc. (hereafter “we,” “us,” or “our,”) prioritizes building communication with customers through our entertainment services, and we aim to improve our services, foster trust, and increase customer satisfaction as primary business objectives.
We recognize that the personal information we handle in providing our services, the customer information we obtain through our website or other sources, and the information of our partner companies that we work with in carrying out our activities are the most important information assets that we have.
We are aware that the protection of personal information is a social responsibility, and we will advance the appropriate handling of personal information throughout our company in accordance with the following.
- 1. When collecting personal information, we will specify the purposes for which it will be used, and we will conduct such collection by lawful and fair means within the scope of our legitimate business.
- 2. We will use the personal information that we have collected only within the scope of our purposes of use, and we will take measures to ensure that the information is not used for any other purposes.
- 3. If we entrust or provide personal information to a third party, we will choose a party meeting sufficient standards of protection and take appropriate contractual or other measures.
- 4. We will comply with laws, regulations, national guidelines, and other norms regarding the handling of personal information.
- 5. Recognizing the risks of leakage, loss, or damage to personal information, we will take appropriate countermeasures and establish internal standards and responsibility structures to securely manage such information as necessary to prevent and correct such incidents.
- 6. We will promptly respond in good faith to complaints or inquiries from individuals regarding our handling of their personal information.
- 7. Our officers and employees recognize the importance of protecting personal information and will strive to ensure proper protection of personal information.
Dear U plus, Inc.
Representative Director: Ryo Yamauchi
Created January 17th, 2024
Privacy Policy
Dear U plus, Inc. (hereafter “we,” “us,” “our,” or “Dear U plus”) has established the following Privacy Policy (hereafter “this Policy”) regarding the handling of personal information of customers (hereafter “you” or “your”) that we collect in our provision of apps, web services, or other services (hereafter collectively “the Services”).
In addition to this Policy, whenever any individual service has a designated privacy policy (hereafter “individual policy”), the individual policy will apply in conjunction with this Policy.
The definitions in this Policy are in accordance with the Act on the Protection of Personal Information (Act No. 57 of 2003, hereafter “Personal Information Protection Act”).
- 1. Compliance with relevant laws, regulations, guidelines, etc.
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We will handle personal information lawfully and appropriately in compliance with the Personal Information Protection Act, other relevant laws and regulations, guidelines or other provisions established by the Personal Information Protection Commission, and this Policy.
- 2. About the Plus member ID
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When you use the Services, we ask you to register for a Plus member ID (hereafter “PID”) owned and managed by our group company Fanplus, Inc. Please refer to the privacy policy of Fanplus, Inc. regarding the handling of personal information in relation to the PID.
- 3. Types of information that we collect and how we collect it
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We collect the following types of information from you by lawful and appropriate means.
- ・Profile information such as name, username (nickname), date of birth, and gender
- ・Contact information such as email address, physical address, and phone number
- ・Information required for identity verification such as ID and password
- ・Information required to process and settle payments such as credit card details and bank account details
- ・Information that you enter via online forms and the like
- ・Information specified for each service
- ・Other information related to each of the above types of information
- 4. Purposes of use of personal information
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We will collect and use your personal information within the scope of the following purposes of use (except where the purpose of use is clear from the circumstances in which the information was collected), and we will not use your personal information for any other purposes unless we have your consent or as permitted by law.
- (1) For registration for the Services and identity verification
- (2) To provide the Services, customer support in the course of the Services, and after-sales service
- (3) To notify you of matters as necessary for the operation of the Services
- (4) To distribute information about the Services and our other business via email, etc.
- (5) To respond to inquiries from you
- (6) To analyze your browsing history, purchase history, and other information to conduct marketing that matches your interests and preferences
- (7) To conduct promotions and prize contests
- (8) For evaluations and analyses necessary to improve the Services and develop new services
- (9) To bill fees for use of the Services, provide refunds, process payments, and conduct related administrative tasks
- (10) To deal with violations of the Terms of Use of the Services or other rules established by us and investigate, detect, and prevent other unauthorized use of the Services
- (11) For provision to third parties of personal data as stipulated by this Policy or an individual policy
- (12) To notify you of changes to this Policy or an individual policy
- (13) For purposes of use stipulated by an individual policy
- 5. Sharing of personal data
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We may share your personal data as follows.
- (1) Types of personal data that we may share
Personal data listed in “3. Types of information that we collect and how we collect it” of this Policy - (2) Scope of data sharing entities: Our group companies (*companies listed here)
- (3) Purposes of use of shared personal data
Purposes of use listed in “4. Purposes of use of personal information” of this Policy - (4) Controller of shared personal data
Dear U plus Representative Director (3-12-18 Shibuya, Shibuya-ku, Tokyo)
- (1) Types of personal data that we may share
- 6. Provision of personal data to third parties
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(1) Notwithstanding the provisions of this Policy, including “5. Sharing of personal data,” and except for the cases set forth in the following items, we will not provide your personal data to third parties without obtaining your consent in advance.
- i. When the personal data is provided in connection with the delegation of all or part of the handling of personal data to the extent necessary to achieve the purposes of use
- ii. When required by law
- iii. When necessary for the protection of a person's life, health, or property, and it is difficult to obtain your consent
- iv. When necessary to cooperate in the performance of legally prescribed tasks by a national agency or local government or their contractors, and obtaining the user's consent may impede the performance of such tasks
- v. When permitted by the Personal Information Protection Act or other laws or regulations
(2) Notwithstanding the provisions of the preceding paragraph, we may provide your personal data to third parties for the purpose of analyzing information such as your browsing history and conducting marketing that matches your interests and preferences.
- 7. Measures for the secure management of personal data
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We will take necessary and appropriate measures to prevent leakage, loss, or damage to the personal data that we handle and to otherwise securely manage personal data.
- 8. Disclosure, corrections, etc., and discontinuation of use, etc. of retained personal data, etc.
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- (1) If, pursuant to the provisions of the Personal Information Protection Act, you request disclosure of retained personal data or records of third party provision or notification of our purposes of use of retained personal data, then after verifying that the request is actually from you, we will provide the disclosure or notification without delay. However, this does not apply if we are not obligated to provide the disclosure or notification under the Personal Information Protection Act or other laws or regulations.
- (2) If, pursuant to the provisions of the Personal Information Protection Act, you request correction, addition, or deletion (hereafter “corrections, etc.”) of retained personal data on the grounds that such retained personal data is not true, then after verifying that the request is actually from you, we will conduct any necessary investigation and make the corrections, etc. based on the results of that investigation without delay. However, this does not apply if we are not obligated to make the corrections, etc. under the Personal Information Protection Act or other laws or regulations.
- (3) If, pursuant to the provisions of the Personal Information Protection Act, you request the discontinuation of use, erasure, or discontinuation of provision to third parties of retained personal data (hereafter “discontinuation of use, etc.”), then after verifying that the request is actually from you, we will carry out the discontinuation of use, etc. without delay. However, this does not apply if we are not obligated to carry out the discontinuation of use, etc. under the Personal Information Protection Act or other laws or regulations.
- (4) If you wish to make a request as set forth in the preceding three paragraphs, please contact us using the information in the “Contact us” section below.
- 9. Collection and use of attribute information, device information, location information, behavioral history, etc.
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(1) Use of cookies
Our website sends pieces of information called cookies to your computer to identify your computer and improve convenience. Therefore, if you do not allow the use of cookies, some of our services may not be available. You can determine whether or not to allow the use of cookies in your browser settings. Please check your settings as necessary. Cookies do not store any of your personal information and will not be used to identify you personally.
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(2) SSL
Our website uses SSL to protect your personal information. Personal information that you enter such as a name, address, or phone number is automatically encrypted before being transmitted, so even if the transmitted data were to be intercepted by a third party, there is no need to worry about the contents being stolen. Moreover, we strictly manage personal information based on our own defined management standards and take measures to prevent access to, loss, damage, alteration, leakage, virus infection, etc. of personal information through the installation of firewalls, development of antivirus strategies, and the like.
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(3) Access logs
Our website records information on people who access it in the form of access logs. Access logs contain the domain name and IP address of the person accessing the website, type of browser used, date and time of access, etc. but generally do not contain personally identifiable information. These access logs are utilized for website management and statistical analyses of usage but will not be used for any other purposes.
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(4) Use of Google Analytics
Our website uses Google Analytics to keep track of its usage and improve service. Google Analytics uses cookies to collect visitor information, but the information collected is anonymous and is not associated with the visitors' personal information. Please refer to the Google Analytics Terms of Service and Google Privacy Policy for more information on the collection and usage of visitor access information.
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- 10. Contact us
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For requests regarding retained personal data or any other inquiries about our handling of personal information, please contact us using the following information.
- Dear U plus, Inc.
Personal Information Protection Office - E-Mail:privacy@dearuplus.co.jp
- Dear U plus, Inc.
- 11. Changes to this Policy
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We may from time to time review the contents of this Policy and change them as needed. In such a case, the revised version of this Policy will apply starting on an effective date determined separately by us.
3-12-18 Shibuya, Shibuya-ku, Tokyo
Dear U plus, Inc.
Representative Director: Ryo Yamauchi
Created January 17th, 2024