Cancelling Your Membership

Please tell me about canceling a subscription ticket.

""Cancellation"" means stopping the automatic renewal from the next renewal date.


●For those using web payment
If you have paid by credit card payment or carrier billing, you can cancel your current subscription using the following method.

How to proceed
Log in to ""bubble for JAPAN"" > My page > ""Check/Cancel tickets paid on the web"" > Confirm artist [Cancel]

＜Please note＞
Be sure to access the site using a browser (Safari/Chrome).
In-app browsers (Yahoo! JAPAN app/Google app) are not supported.


●For those using application payment
If you have paid by App Store payment or Google Play payment, you can cancel your subscription through the app market where you made the payment.

How to proceed
＜For those using App Store payment＞
1. Open the ""Settings"" app.
2. Tap your name.
3. Tap ""Subscriptions"".
4. Tap ""bubble for JAPAN"".
5. Tap ""Cancel Subscription"".

Apple Support
https://support.apple.com/ja-jp/HT202039

＜For those using Google Play payment＞
1. Open the Google Play app.
2. Tap your profile icon in the upper right corner.
3. Tap [Payments and subscriptions] [Subscriptions].
4. Select ""bubble for JAPAN"".
5. Tap [Cancel subscription].
6. Follow the on-screen instructions.

Google Play Help
https://support.google.com/googleplay/answer/7018481

＜Please note＞
- If you cancel your subscription, you can continue using the service until the end of the remaining validity period. Please note that cancellation is not a refund procedure.
* Due to the nature of the product, refunds are not possible under any circumstances.

- Please note that deleting or logging out of the ""bubble for JAPAN"" app will not cancel your subscription.

Unless you cancel using the above method, it will be automatically renewed using your registered payment method.
We cannot accept cancellation requests after automatic renewal.

Please note this in advance.

Other【 Cancelling Your Membership 】Questions

• Q.
  Will I get a prorated refund if I cancel my subscription midway?
• Q.
  I canceled my ticket, but I am still being charged.
• Q.
  I canceled my ticket but still received a message.
• Q.
  My ticket has expired, but I am still receiving messages.
• Q.
  I received a message after my ticket expired.
• Q.
  My subscription expired even though I did not cancel it.
• Q.
  I received a notification about automatic cancellation. What should I do?
• Q.
  Please tell me about withdrawing from the service.

Back