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I contacted you, but I haven't received a response.

●Customer Support Hours
Responses are available on weekdays (excluding weekends and holidays) from 11:00 AM  to 6:00 PM.
Please note that we generally cannot respond on weekends and holidays. Thank you for your understanding.

●Regarding Replies to Inquiries
Replies will be sent from the email address [cs_bubble@dearuplus.co.jp].
Please make sure to set your email to allow messages from this address.
*Note: If you are using iCloud, Gmail, or a PC address, please also check the ""Promotions"" tab or your spam folder, in addition to your inbox.

＜Request＞
・If information is missing or unclear in your inquiry, it may take additional time for investigation, or we may not be able to provide a response.
・If we receive a large number of inquiries, responses will be given sequentially. Please refrain from submitting repeated inquiries.

●Content We Are Unable to Respond To
We are unable to respond to inquiries about the following topics. Please refrain from submitting individual inquiries regarding these subjects:

・Inquiries unrelated to ""bubble for JAPAN""
・Opinions or requests regarding the frequency or content of bubble
・Reports related to violations of the ""bubble for JAPAN"" terms of use
» Please use the dedicated form for reporting this.

・Inquiries about concert ticket pre-sales, issuing, seating, etc.
・Inquiries about artists' activities, personal lives, etc.
・Inquiries about email address domains or reception settings
・Inquiries about information not yet announced on official websites or official SNS
・Questions or comments about staff
・Questions about specific copyright-related issues

Other【 Other 】Questions

• Q.
  Please provide the latest information about the artist.
• Q.
  Will other artists be added in the future?
• Q.
  Regarding opinions and requests

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