Content

[Android] I can't hear a voice message from an artist.

If the sound is not audible, please check the following:

● If the version of the bubble for JAPAN app is not up to date:
Please make sure that you have the latest version of the app.

● If the OS version is not up to date:
Please check that the versions of the OS and Android device are the latest version.

● Restart your Android
Please restart the device and try again.

● About device settings
- Check that your device is not in vibrate or silent mode.
- Check that the volume is not turned off or low.
- Check that you are not connected to Bluetooth.
- Check that Sleep mode is not on.

Operation procedures may differ depending on the phone model and OS version.
If you have any questions about operations, please contact your mobile phone company or shop.

Other【 Content 】Questions

• Q.
  What are the recommended operating environments?
• Q.
  [iPhone] I can't hear a voice message from an artist.
• Q.
  Can I save content (photos, videos, audio) sent by artists?
• Q.
  How can I view all the content (photos, videos, audio) submitted by an artist in one place?
• Q.
  Where can I view content (photos, videos, audio) saved from the app?
• Q.
  Can I save the artist's profile image and background photo?
• Q.
  Can I share/distribute messages and images?
• Q.
  Is it ok to edit messages or images myself?
• Q.
  I accidentally took a screenshot.
• Q.
  Please tell me about copyright.
• Q.
  I saw something that violates the terms of service. Can I report it?

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