Content

Images and videos sent by artists are not displayed.

If photos from an artist are not displayed or have problems playing videos, please check the following.

● Delete cache from device settings/Android only
1. Launch the "Settings" app
2. Tap "Apps"
3. Select "bubble for JAPAN"
4. Tap "Storage and cache"
5. Select "Delete cache"

● Uninstall and reinstall the app
Please uninstall and reinstall the app.
You can restore past messages after logging in with the same Plus member ID (or email address).

* How to restore messages
Click the “:” button in the corresponding artist's chat room > Click the Settings button in the lower right corner > Chat Room Settings “Load Chat History”.

Other【 Content 】Questions

• Q.
  What are the recommended operating environments?
• Q.
  [iPhone] I can't hear a voice message from an artist.
• Q.
  [Android] I can't hear a voice message from an artist.
• Q.
  Can I save content (photos, videos, audio) sent by artists?
• Q.
  【iPhone】I can't download photos or videos sent by artists.
• Q.
  How can I view all the content (photos, videos, audio) submitted by an artist in one place?
• Q.
  Where can I view content (photos, videos, audio) saved from the app?
• Q.
  Can I save the artist's profile image and background photo?
• Q.
  Can I share/distribute messages and images?
• Q.
  Is it ok to edit messages or images myself?
• Q.
  I accidentally took a screenshot.
• Q.
  Please tell me about copyright.
• Q.
  I saw something that violates the terms of service. Can I report it?

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