Content

[iPhone] I can't hear a voice message from an artist.

If the sound is not audible, please check the following:

● If the version of the bubble for JAPAN app is not up to date:
Please make sure that you have the latest version of the app.

● If the version of iOS is not up to date:
Updating iOS to the latest version will improve issues.

Tap ""Settings"" > ""General"" > ""Software Update"" on your iPhone and update to the latest iOS.

● Restart your iPhone
Please restart your iPhone and try again.

● About device settings
- Check that your device is not in vibrate or silent mode.
- Check that the volume is not turned off or low.
- Check that you are not connected to Bluetooth.
- Check that Sleep mode is not on.

Operation procedures may differ depending on the phone model and iOS version.
If you have any questions about operations, please contact your mobile phone company or shop..

Other【 Content 】Questions

• Q.
  What are the recommended operating environments?
• Q.
  [Android] I can't hear a voice message from an artist.
• Q.
  Can I save content (photos, videos, audio) sent by artists?
• Q.
  How can I view all the content (photos, videos, audio) submitted by an artist in one place?
• Q.
  Where can I view content (photos, videos, audio) saved from the app?
• Q.
  Can I save the artist's profile image and background photo?
• Q.
  Can I share/distribute messages and images?
• Q.
  Is it ok to edit messages or images myself?
• Q.
  I accidentally took a screenshot.
• Q.
  Please tell me about copyright.
• Q.
  I saw something that violates the terms of service. Can I report it?

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