bubble LIVE

【iPhone】I can't hear any sound.

If you can't hear the audio in a bubble LIVE stream, please check the following:

●Artist's settings:
The artist may have muted their microphone.
*Note that if the artist turns off their microphone during the live stream, you won't be able to hear the audio.

●App version:
Make sure you have the latest version of the bubble for JAPAN app.

●iOS version:
Updating to the latest version of iOS can often resolve these kinds of issues.

To update your iPhone, go to Settings > General > Software Update.

●Restart your iPhone:
Try restarting your iPhone and see if that helps.

●Device settings:
・Make sure your phone isn't in silent mode or do not disturb mode.
・Check that the volume is turned up.
・Make sure you're not connected to a Bluetooth device.
・Make sure Do Not Disturb mode is turned off.

(Note that the steps may vary depending on your iPhone model and iOS version. If you have any questions, please contact your mobile carrier or shop.)

Other【 bubble LIVE 】Questions

• Q.
  What is bubble LIVE?
• Q.
  How many devices can I watch on simultaneously with one account (ID)?
• Q.
  Can I watch bubble LIVE without buying a ticket?
• Q.
  Can I see which artists are currently doing a bubble LIVE?
• Q.
  Can I have a 1:1 conversation with an artist?
• Q.
  Can I use the Picture-in-Picture (PIP) feature while watching?
• Q.
  I'm not receiving bubble LIVE notifications.
• Q.
  I don't see the incoming call screen.
• Q.
  Can you tell me about the comment feature?
• Q.
  Can I choose a different nickname to use during bubble LIVE streams?
• Q.
  Does bubble LIVE have a save feature?
• Q.
  I can't play the stream.
• Q.
  【Android】I can't hear any sound.
• Q.
  Are there subtitles?
• Q.
  Can I adjust the video quality?
• Q.
  I saw a harmful comment. Can I report it?

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