bubble LIVE

I can't play the stream.

If the artist is doing an audio-only bubble LIVE, you'll see the audio live screen.
If it's not an audio-only stream, and you're having trouble with the video or can't play the stream at all, please check the following:

●Using the service:
You can only watch bubble LIVE on the bubble for JAPAN app (not on a web browser).

●App version:
Make sure you have the latest version of the bubble for JAPAN app.

●Restart your device:
Try restarting your device and see if that helps.

●Internet connection:
You need a stable internet connection to watch bubble LIVE.
If your data speed is restricted, the stream might be too slow to watch properly.
Your connection speed can also be affected by your internet provider, location, and the time of day.

●Device settings:
Depending on your device's contract, a filtering service (like ""Anshin Filter"") might be interfering with the stream.
If you're using such a service, please check your settings.
*For details on how to check and adjust your settings, please contact your mobile carrier or shop.

Other【 bubble LIVE 】Questions

• Q.
  What is bubble LIVE?
• Q.
  How many devices can I watch on simultaneously with one account (ID)?
• Q.
  Can I watch bubble LIVE without buying a ticket?
• Q.
  Can I see which artists are currently doing a bubble LIVE?
• Q.
  Can I have a 1:1 conversation with an artist?
• Q.
  Can I use the Picture-in-Picture (PIP) feature while watching?
• Q.
  I'm not receiving bubble LIVE notifications.
• Q.
  I don't see the incoming call screen.
• Q.
  Can you tell me about the comment feature?
• Q.
  Can I choose a different nickname to use during bubble LIVE streams?
• Q.
  Does bubble LIVE have a save feature?
• Q.
  【iPhone】I can't hear any sound.
• Q.
  【Android】I can't hear any sound.
• Q.
  Are there subtitles?
• Q.
  Can I adjust the video quality?
• Q.
  I saw a harmful comment. Can I report it?

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