Chat Rooms
- I am unable to receive messages.
Please check the following items.
●Installation of the "bubble for JAPAN" app
The "bubble for JAPAN" app for smartphones is required to use the service.
●Communication environment
Please start and use the app in a location with a good communication environment.
●Payment status of subscription tickets
Please confirm that the payment for your subscription ticket has been successfully completed.
This site is a monthly service with automatically renewing payments, so payment will be automatically made on a monthly basis until you cancel your subscription.<Credit card payment>
If your credit card is determined to be invalid for payment at the time of your next renewal date, your subscription will be automatically cancelled on the renewal date, and you will be unable to use the service from the following day.
Please contact your credit card company about the validity of your card, including your credit limit and your card's expiry date.<Carrier payment>
If a change in your smartphone, your phone number, or contracted name is determined at the time of your next renewal date, your billing information will not be transferred, and your subscription may be automacially cancelled.
Please contact your phone company for details regarding your contract status and carrier payments.<App store payment>
If there is a problem with the payment method registered in the app store or with your account, your payment will not be processed properly.
Please contact the App Store or Google Play for more information about your usage status and the cause of the payment error while referring to the help pages of the app store you are using.
Other【 Chat Rooms 】Questions
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Q.
Can I set different nicknames for different artists?
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Q.
How do I count the number of displayed artists subscription days?
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Q.
Can I have a 1:1 chat with an artist?
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Q.
What is a quote reply?
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Q.
Can I create group chat rooms?
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Q.
I am unable to send replies to artists.
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Q.
How do I send replies? What should I be aware of when doing so?
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Q.
Is there a character limit for replies?
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Q.
Can artists view replies?
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Q.
Can I retract my reply?
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Q.
Can I translate messages sent by artists?
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Q.
I am unable to view messages and videos sent by artists.
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Q.
Can I view messages sent by artists before I purchased my ticket?
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Q.
Can messages be re-sent?
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Q.
Can received messages be restored?
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Q.
Can I delete messages I've received?
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Q.
Can chat rooms be deleted?
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Q.
When will my changed nickname be updated?
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Q.
When will I receive special messages?
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Q.
How can I participate in votes?
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Q.
Can I check the results of votes?
If the examples above don't solve your issue, please contact us below.