Payment Methods
- [Web Payment] There are duplicate payments every month.
You may have obtained multiple Plus member IDs, each with its own email address, and are using these accounts to pay for subscription tickets. Please keep the ID you wish to use and cancel any unnecessary accounts yourself, including deleting the associated Plus member IDs.
If you do not recognize these payments:
There have been many instances of payments being made within a family. Please check to see if you remember such circumstances before you submit a request.
If you are a minor, please consult with your guardian.
If the issue remains unresolved, please contact us via email.
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■Customer Information
Please provide the following information about the registered user:
・ User name set during registration
・ Date of birth (8 digits in the YYYYMMDD format)
・ Prefecture
・ Registered email address
・ Plus member ID
■Payment Information
・ Name of the artist for the subscription ticket
・ Billed amount
・ Billing source name listed on the statement
・ Monthly payment method [Credit Card / Carrier Payment]
・ For credit card payments: [16-digit card number] *1
・ For carrier payments: [Mobile carrier / Payment information] *2
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*1: The provided information will be promptly deleted after verification.
*2: Please refer to the following links to your mobile carrier's website to confirm your payment number:
■For docomo: [12-digit payment number]
Open d-menu > My docomo > Log in > Enter network PIN > Confirm PIN > View usage charges > Check details > Related menu > Check charges for d-payment usage
■For au: [Recurring billing ID]
Log in to au ID TOP > Access au Simple Payment menu > [List of recurring services] > "Recurring billing ID"
*Note: Please access the au ID site using a browser instead of an app.
*We are unable to investigate, if you provide us with your "Payment Information Number" or the phone number of the device.
■For SoftBank: [Order number]
Log in to My SoftBank > [Menu] > "Manage Charges & Payments" > [Consolidated Payment] > [Usage History] > Check details for this site
» Click here to inquire about duplicate payments
<Attention>
・ Please refrain from using an iCloud address to contact us, since many iCloud address users do not receive replies from us.
・ We are unable to reply if the required fields are left blank.
・ Depending on your environment, the above links may not open the email form. If so, please use this [Inquiry Form] to contact us.
Other【 Payment Methods 】Questions
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Q.
What payment methods are there?
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Q.
What is the price of the subscription ticket?
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Q.
How does the payment system work?
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Q.
What are the billing and renewal dates?
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Do I have to arrange to pay each month?
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Which credit cards can I use?
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Can I use a debit card or LINE Pay?
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Is it possible to pay in convenience stores or with cash?
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Q.
I encountered an error when paying by credit card.
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Q.
I want to pay with direct carrier billing, but I can't select that option.
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Can I check or change my registered credit card information?
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Q.
What is the price of subscription tickets for FC members?
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Q.
I am a Fanclub member but I cannot purchase at the FC member price.
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Q.
I have resigned from the Fanclub. Until when does the FC member price apply?
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Are there any differences in the services provided based on the payment method?
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Q.
How will the charges appear on my credit card statement?
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Q.
I completed my payment, but I want to cancel.
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How do I check my current payment status?
If the examples above don't solve your issue, please contact us below.