Logging In

I forgot my password.

You can reset your password by clicking Forgot your password? at the bottom of the login screen.
*Passwords can be up to 12 characters long and must be alphanumeric.

If you don't receive the email with your confirmation number
» Q. I haven't received the email with my confirmation number.

If you can't reset your password
If you can't use the email address you registered with because you changed devices, please contact us by email with the following information:

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Your Information
・Name (in kanji and kana)
・Date of birth (YYYYMMDD)
・Registered email address
・Nickname
・Plus member ID (starting with ""E"")
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» Contact us about forgotten passwords here


Important
・Please don't contact us from an iCloud address. We've had many cases where people using iCloud addresses haven't received our replies.
・We can't reply to you if you leave out any of the required information.
・If the link above doesn't work, you can use this Contact Us to get in touch with us.

Other【 Logging In 】Questions

• Q.
  I can't log in.
• Q.
  Is there a membership number?
• Q.
  Is there a way to log out of the app?
• Q.
  The app has been locked, and you cannot login.

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